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When to Say Thank You: A Primer for Real Estate Investors


If you an aspiring investor in single-family homes, or currently own many, it’s best to say thank you frequently to your tenants.

Or if you are currently investing in single-family homes through a fund manager, such as SpringView Investments, it doesn't hurt to occasionally say thank you to your manager if warranted, does it? (The same courtesy extends to your property manager.)

1. Say “Thank You” when they pay their rent. Every time…but only if they pay on time.

2. Say “Thank You” when they give you a compliment.

3. Say “Thank You” when they have a suggestion…whether good or bad.

4. Say “Thank You” when they refer a potential new tenant. Yeah!

5. Say “Thank You” when they complain. Use their complaint as a way to improve.

6. Say “Thank You” when they have a service request. It’s way better when tenants notify you of small issues than when they stay silent and then the boiler blows up.

Since everything is bigger in Texas, or at least so they say, we give a great big hearty thank you to Texas Apartment Association for creating the graphic shown above.

Consider investing in a professionally managed portfolio of single-family homes? Please contact Harold Willig at 917-209-4452 or harold.willig@springviewinvestments.com

Harold Willig is the Manager of SpringView Investment Management, LLC, which he founded in 2012. Mr. Willig also served as HFZ Capital Group’s Chief Financial Officer, and was responsible for the oversight of HFZ's Finance and Accounting team. He has over 16 years of finance and accounting experience. Mr. Willig also ran a consulting practice and provided valuation, analysis, and transactional support services to multi-billion dollar real estate companies. Previously, Mr. Willig served as the Senior Controller and Vice President of Financial Analysis and then the Chief Financial Officer of the Athena Group, a multifamily development company and fund manager.

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